1. Information We Collect
We may collect the following categories of information:
- Account information: email address, sign-in provider identifiers, username, profile details, and authentication metadata.
- Usage information: actions within the app, session activity, feature interactions, token usage, subscription state, and settings preferences.
- Content you provide: prompts, chat messages, watchlist inputs, uploaded screenshots, support requests, and feedback submissions.
- Transaction information: membership tier, billing cycle, renewal status, and purchase or restore events from the applicable app-store platform.
- Device and technical information: app version, device type, operating system, network diagnostics, crash data, and security logs.
We may collect anonymous analytics events and crash diagnostics to understand app performance and reliability. You can disable anonymous analytics in the app settings.
2. How We Use Information
We use information to:
- create and manage your account;
- authenticate sign-in and secure the service;
- provide AI chat, market research, watchlist, and membership features;
- process subscriptions, restore purchases, and maintain entitlement state;
- respond to support requests, feedback, and account deletion requests;
- monitor reliability, prevent abuse, debug issues, and improve product performance;
- comply with legal obligations and enforce our Terms.
3. AI and Message Processing
When you use chat, research, or other AI-assisted features, the content you submit may be processed by NousMind and trusted service providers to generate responses, maintain session continuity, improve quality, detect misuse, and support product operations.
You should avoid submitting sensitive information unless it is necessary for your intended use.
4. Authentication and Sign-In Providers
If you sign in through third-party services such as Apple or Google, we receive the information those providers make available under your provider settings and their policies. Your use of those sign-in methods is also subject to the provider’s own terms and privacy rules.
5. Subscriptions and Purchases
Subscription purchases in the iOS app are processed through Apple. We do not receive your full payment card details. We may receive subscription status, transaction references, product identifiers, billing cycle information, and entitlement updates needed to validate and manage your membership.
6. Sharing of Information
We may share information:
- with infrastructure, hosting, analytics, authentication, storage, customer support, and AI-processing vendors acting on our behalf;
- with app-store or payment ecosystem partners to manage subscriptions and purchase validation;
- when required by law, regulation, legal process, or governmental request;
- to protect the rights, safety, security, and integrity of NousMind, our users, or the public;
- in connection with a merger, acquisition, financing, reorganization, or sale of assets.
Anonymous analytics and crash diagnostics may be processed by third-party providers such as Firebase to support app measurement, debugging, and stability monitoring.
7. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including account maintenance, legal compliance, dispute resolution, fraud prevention, and service improvement.
If you request account deletion, we will delete or de-identify information as required by applicable law, except where retention is necessary for security, compliance, accounting, or other legitimate obligations.
8. Your Choices
Depending on your location and applicable law, you may have the right to:
- access, correct, or update certain account information;
- request deletion of your account and associated data;
- manage subscription renewals through your Apple account settings;
- limit certain optional permissions on your device, such as notifications or media access.
9. Security
We use reasonable administrative, technical, and organizational measures to protect information. No system is completely secure, and we cannot guarantee absolute security.
10. Children’s Privacy
NousMind is not intended for children under the age required by applicable law to consent independently to data processing. If you believe a child has provided personal information unlawfully, contact us so we can review and address the issue.
11. International Processing
Your information may be processed and stored in countries other than where you live. Those locations may have different data protection laws than your jurisdiction.
12. Policy Updates
We may update this Privacy Policy from time to time. The revised version becomes effective when posted, unless a later date is stated.
13. Contact
If you have questions, requests, or concerns about privacy, contact NousMind through the official in-app feedback channel or the official website support channel associated with the product.